GUARANTEE DOCUMENT

(for use with Terms and Conditions for Consumers) 

THIS GUARANTEE MUST BE READ IN CONJUNCTION WITH OUR TERMS AND CONDITIONS. IT IS SUBJECT TO THE LIMITATIONS SPECIFIED BELOW AND THOSE SPECIFIED IN CLAUSE 9 OF THE TERMS AND CONDITIONS.

The below guarantee periods are based on the products being installed correctly and maintained according to the instructions below.

Although the metal components used in the fabrication of Multitrades Windows & Doors Ltd products are salt spray tested, this Guarantee shall not apply to goods or products that are installed in areas where 'sea air' can be considered a contributing factor to the degradation of these components.

The following exclusions apply to the Guarantee:

1. The Guarantee does not cover any accidental damage (including glass breakage) and any faults associated with condensation.

2. This Guarantee does not cover any problems associated with the penetrations of insects, misting and mould growth.

3. This Guarantee does not cover any exclusions specified in Clause 9.2 of the Installing Company’s Terms and Conditions.

PRODUCTPART/COMPONTENTGUARANTEE PERIODCOVERAGE £ LIMITATIONSMAINTENANCE
Glass roof Profile PVC 10 years UV Fading discolouration and Structure integrity Wipe down with soapy water once every 6 months
Wood Grain lamination 10 years UV Fading discolouration and Delamination Wipe down with soapy water once every 6 months
Glass Units 5 years Obstruction of vision arising From moisture ingress into the glass Unit.Does not extend to minor Imperfections in and on the glass. Arising from the glass manufactoring process Clean as necessary with soapy water
Vertical Sliding Sash Profile PVC 10 years UV Fading discolouration and Structure integrity Wipe down with soapy water once every 6 months
Wood Grain lamination 10 years UV Fading discolouration and Delamination Wipe down with soapy water once every 6 months
Glass Units 10 years Obstruction of vision arising From moisture ingress into the glass Unit.Does not extend to minor imperfections in and on the glass. Arising from the glass manufactoring process Clean as necessary with soapy water
Colour coating (spraying) 10 years See attached document  
Balance mechanism 5 years   The windows must be operated once per month. Lubrication once every 6 months.
Stainless steel tilt arms 10 years Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse The windows must be operated once per month. Lubrication once every 6 months.
Galvanised steel products 5 years Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse  
Locking mechanisms, Handles and additional hardware 1 year Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse Lubrication once every 6 months. Clean with soapy water Other proprietary cleaners may affect the paint/lacquer finish and cause flaking and/or discolouration. Wipe handles and aesthetic hardware down once a month.
Casement Windows & Doors Profile (PVC) 10 years UV fading, discolouration and structural integrity Wipe down with soapy water once every 6 months
Wood-grain lamination 10 years UV fading, discolouration and delamination Wipe down with soapy water once every 6 months
Glass units 10 years Obstruction of vision arising from moisture ingress into the glass unit. Does not extend to minor imperfections in and on the glass arising from the glass manufacturing process. Clean as necessary with soapy water
Integral blind glass units 5 years Obstruction of vision arising from moisture ingress into the glass unit. Failure of the sliding and tilting mechanism not attributed to fair wear and tear or misuse. Does not extend to minor imperfectionsin and on the glass arising from the glass manufacturing process. Clean as necessary with soapy water
Colour coating (spraying) 10 years See attached document  
Locking mechanisms Handles and additional hardware 1 year Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse. Lubrication once every 6 months. Clean with soapy water. Other proprietary cleaners may affect the paint/lacquer finish and cause flaking and/or discolouration. Wipe handles and aesthetic hardware down once a month
Hinges 1 year Oxidisation. Does not extend to operation failure due to fair wear and tear or misuse Lubrication once every 6 months. Clean with a cloth, no cleaning fluids required, wipe down only.
Bi-Folding Doors & Sliding Patio Doors Profile (aluminium) 10 years Structural integrity  
Powder Coating 10 years UV fading, discoloration and flaking Wipe down with soapy water once every 6 months
Glass units 10 years Obstruction of vision arising from moisture ingress into the glass unit. Does not extend to minor imperfections in and on the glass arising from the glass manufacturing process Wipe down with soapy water once every 6 months
Integral blind glass units 5 years Obstruction of vision arising from moisture ingress into the glass unit. Failure of the sliding and tilting mechanism not attributed to fair wear and tear or misuse. Does not extend to minor imperfections in and on the glass arising from the glass manufacturing process. Clean as necessary with soapy water
Locking mechanisms, Handles, hinges and additional hardware 1 year Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse. Lubrication once every 6 months. Clean with soapy water. Other proprietary cleaners may affect the paint/lacquer finish and cause flaking and/or discolouration. Wipe handles and aesthetic hardware down once a month
Profile (PVC) 10 years UV fading discolouration and structural integrity Wipe down with soapy water once every 6 month
Wood-grain lamination 10 years UV fading,discolouration and structural integrity Wipe down with soapy water once every 6 month
Composite Doors Glass units 10 years Obstruction of vision arising from moisture ingress into the glass unit. Does not extend to minor imperfections in and on the glass arising from the glass manufacturing process. Clean as necessary with soapy water
Locking mechanisms Handles and additional hardware 1 year Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse. Lubrication once every 6 months. Clean with soapy water. Other proprietary cleaners may affect the paint/lacquer finish and cause. flaking and/or discolouration. Wipe handles and aesthetic hardware down once a month.
Installation Defective workmanship 10 years