Guarantee
(for use with Terms and Conditions for Consumers)
THIS GUARANTEE MUST BE READ IN CONJUNCTION WITH OUR TERMS AND CONDITIONS. IT IS SUBJECT TO THE LIMITATIONS SPECIFIED BELOW AND THOSE SPECIFIED IN CLAUSE 9 OF THE TERMS AND CONDITIONS.
The below guarantee periods are based on the products being installed correctly and maintained according to the instructions below.
Although the metal components used in the fabrication of Multitrades Windows & Doors Ltd products are salt spray tested, this Guarantee shall not apply to goods or products that are installed in areas where ‘sea air’ can be considered a contributing factor to the degradation of these components.
The following exclusions apply to the Guarantee:
- The Guarantee does not cover any accidental damage (including glass breakage) and any faults associated with condensation.
- This Guarantee does not cover any problems associated with the penetrations of insects, misting and mould growth.
- This Guarantee does not cover any exclusions specified in Clause 9.2 of the Installing Company’s Terms and Conditions.
Glass Roof
Spontaneous Breakage of Toughened Glass –
These breakages can occur months and even years after the glass has been installed. The presence of nickel sulfide (NIS) inclusions may cause toughened glass to spontaneously break after installation. This is rare but naturally occurring phenomenon in the float glass manufacturing process. We (Multitrades Windows & Doors Ltd) shall not be liable for any losses, claims damages, liabilities, cost or expense incurred by the Client or by and End User as a consequence of any defects existing in toughened glass (whether heat, treated or not) caused by its manufacturing process”.
| Part/Component | Guarantee Period | Coverage & Limitations | Maintenance |
|---|---|---|---|
| Profile PVC | 10 years | UV Fading discolouration and Structure integrity | Wipe down with soapy water once every 6 months |
| Wood Grain lamination | 10 years | UV Fading discolouration and Delamination | Wipe down with soapy water once every 6 months |
| Glass Units | 5 years | Obstruction of vision arising From moisture ingress into the glass Unit. Does not extend to minor Imperfections in and on the glass. Arising from the glass manufacturing process. Spontaneous Breakage of Toughened Glass – These breakages can occur months and even years after the glass has been installed. The presence of nickel sulfide (NIS) inclusions may cause toughened glass to spontaneously break after installation. This is rare but naturally occurring phenomenon in the float glass manufacturing process. We (Multitrades Windows & Doors Ltd) shall not be liable for any losses, claims damages, liabilities, cost or expense incurred by the Client or by and End User as a consequence of any defects existing in toughened glass (whether heat, treated or not) caused by its manufacturing process”. | Clean as necessary with soapy water |
Vertical Sliding Sash
| Part/Component | Guarantee Period | Coverage & Limitations | Maintenance |
|---|---|---|---|
| Profile PVC | 10 years | UV Fading discolouration and Structure integrity | Wipe down with soapy water once every 6 months |
| Wood Grain lamination | 10 years | UV Fading discolouration and Delamination | Wipe down with soapy water once every 6 months |
| Glass Units | 10 years | Obstruction of vision arising From moisture ingress into the glass Unit. Does not extend to minor Imperfections in and on the glass. Arising from the glass manufacturing process. Spontaneous Breakage of Toughened Glass – These breakages can occur months and even years after the glass has been installed. The presence of nickel sulfide (NIS) inclusions may cause toughened glass to spontaneously break after installation. This is rare but naturally occurring phenomenon in the float glass manufacturing process. We (Multitrades Windows & Doors Ltd) shall not be liable for any losses, claims damages, liabilities, cost or expense incurred by the Client or by and End User as a consequence of any defects existing in toughened glass (whether heat, treated or not) caused by its manufacturing process”. | Clean as necessary with soapy water |
| Colour coating (spraying) | 10 years | ||
| Balance mechanism | 5 years | The windows must be operated once per month. Lubrication once every 6 months. | |
| Stainless steel tilt arms | 10 years | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | The windows must be operated once per month. Lubrication once every 6 months. |
| Galvanised steel products | 5 years | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | |
| Locking mechanisms, Handles and additional hardware | 1 year | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | Lubrication once every 6 months. Clean with soapy water Other proprietary cleaners may affect the paint/lacquer finish and cause flaking and/or discolouration. Wipe handles and aesthetic hardware down once a month. |
Casement Windows & Doors
| Part/Component | Guarantee Period | Coverage & Limitations | Maintenance |
|---|---|---|---|
| Profile PVC | 10 years | UV Fading discolouration and Structure integrity | Wipe down with soapy water once every 6 months |
| Wood Grain lamination | 10 years | UV Fading discolouration and Delamination | Wipe down with soapy water once every 6 months |
| Glass Units | 10 years | Obstruction of vision arising From moisture ingress into the glass Unit. Does not extend to minor Imperfections in and on the glass. Arising from the glass manufacturing process. Spontaneous Breakage of Toughened Glass – These breakages can occur months and even years after the glass has been installed. The presence of nickel sulfide (NIS) inclusions may cause toughened glass to spontaneously break after installation. This is rare but naturally occurring phenomenon in the float glass manufacturing process. We (Multitrades Windows & Doors Ltd) shall not be liable for any losses, claims damages, liabilities, cost or expense incurred by the Client or by and End User as a consequence of any defects existing in toughened glass (whether heat, treated or not) caused by its manufacturing process”. | Clean as necessary with soapy water |
| Integral blind glass units | 5 years | Obstruction of vision arising from moisture ingress into the glass unit. Failure of the sliding and tilting mechanism not attributed to fair wear and tear or misuse. Does not extend to minor imperfectionsin and on the glass arising from the glass manufacturing process. | Clean as necessary with soapy water |
| Colour coating (spraying) | 10 years | See attached document | The windows must be operated once per month. Lubrication once every 6 months. |
| Locking mechanisms, Handles and additional hardware | 1 year | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | Lubrication once every 6 months. Clean with soapy water Other proprietary cleaners may affect the paint/lacquer finish and cause flaking and/or discolouration. Wipe handles and aesthetic hardware down once a month. |
| Hinges | 1 Year | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | Lubrication once every 6 months. Clean with a cloth, no cleaning fluids required, wipe down only. |
Bi-Folding Doors & Sliding Patio Doors
| Part/Component | Guarantee Period | Coverage & Limitations | Maintenance |
|---|---|---|---|
| Profile (aluminium) | 10 years | Structural integrity | |
| Powder Coating | 10 years | UV Fading discolouration and flaking | Wipe down with soapy water once every 6 months |
| Glass Units | 10 years | Obstruction of vision arising From moisture ingress into the glass Unit. Does not extend to minor Imperfections in and on the glass. Arising from the glass manufacturing process. Spontaneous Breakage of Toughened Glass – These breakages can occur months and even years after the glass has been installed. The presence of nickel sulfide (NIS) inclusions may cause toughened glass to spontaneously break after installation. This is rare but naturally occurring phenomenon in the float glass manufacturing process. We (Multitrades Windows & Doors Ltd) shall not be liable for any losses, claims damages, liabilities, cost or expense incurred by the Client or by and End User as a consequence of any defects existing in toughened glass (whether heat, treated or not) caused by its manufacturing process”. | Clean as necessary with soapy water |
| Integral blind glass units | 5 years | Obstruction of vision arising from moisture ingress into the glass unit. Failure of the sliding and tilting mechanism not attributed to fair wear and tear or misuse. Does not extend to minor imperfectionsin and on the glass arising from the glass manufacturing process. | Clean as necessary with soapy water |
| Locking mechanisms, Handles and additional hardware | 1 year | Oxidisation. Does not extend to operational failure due to fair wear and tear or misuse | Lubrication once every 6 months. Clean with soapy water Other proprietary cleaners may affect the paint/lacquer finish and cause flaking and/or discolouration. Wipe handles and aesthetic hardware down once a month. |
| Profile PVC | 10 years | UV Fading discolouration and Structure integrity | Wipe down with soapy water once every 6 months |
| Wood Grain lamination | 10 years | UV Fading discolouration and Delamination | Wipe down with soapy water once every 6 months |
| Defective workmanship | 10 years |
Electrical and Mechanical Components
| Part/Component | Guarantee Period |
|---|---|
| All electrical and mechanical components | 1 Year |
Ready to Transform Your Home?
Don’t settle for a dark, uninspiring space. Let the light in with a beautifully crafted, expertly installed Windows & Doors by Multitrades Windows & Doors. Improve The thermal Efficiency, Security & Aesthetics.
As your all-in-one manufacturer, supplier, and installer, we are the only call you need to make.
Multitrades Windows & Doors offer End-to-End Service
At Multitrades Windows & Doors, we don’t just sell windows, doors & glazing. We manage the entire process from initial concept to completion.
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Areas We Cover
Watford
Hemel Hempstead
Milton Keynes
Loton
Buckingham
Leighton Buzzard
London
Hammersmith
St Albans
Aylesbury
East Finchley
Harrow
Stanmore
Pinner
Ruislip
Dunstable
Amersham
Chesham
Harpenden
Borehamwood
Barnet
Northwood
Rickmansworth
Camden
Chelsea
City of Westminster
Berkhamsted
Tring
Chalfont St Giles
Chalfont St Peters
Gerrards Cross
Radlett
Fulmer
Toddington
Chigwell
Tower Hamlets
Islington
Haringey
Willesden
Cricklewood
West Hampstead
Windsor
Canary Wharf
Bedfordshire
Areas We Cover
Our Showroom
You are more than welcome to visit our showroom.
We are open MON – FRI 8.00am – 4.30pm
SAT – By Appointments Only
For outside working hours or weekends appointments, feel free to call us on 01923238322 or email at [email protected]
We’ll be happy to meet up and discuss your Glazing, Windows & Doors Project
Multitrades Windows & Doors
Unit 1, Wiggenhall Industrial Estate, Wiggenhall Road, Watford, WD18 0FL
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